The Unattended Support helps to become the tasks easier for both IT consultants and consumers because it permits to provide remote support without travel site to site. As a result, it allows saving time and money, and the most important thing: increase the grade of productivity.
This feature provides a lot of flexibility because the problems can be solved from anywhere, at any time, in a simple and fast way. However, most of problem can’t be solve in just a single remote support, so instead of plan an additional remote support session for future, it’s much comfortable connect to the infected PC from home or somewhere more relaxed. In this way, technicians can keep their productivity and, at the same time, increase their satisfaction.
As a result, technicians through unattended support can connect computers at any time and they don’t need to adjust the time with clients. However, the users need always to give the access to technician, for sure. After that, the technician is totally free to do their job in an effective and simple way.
On the other hand, it’s important to understand that remote support solution is not just an extra to a business, because it can be much more than that, for sure. It can be the way to enhance efficiency and profits.
